It’s happened to every designer at some point: A client or co-worker makes an absolutely cringe-worthy comment about your work.
Feedback is important. And often the problem with some of these elements no designer ever wants to hear is that they cause a roadblock in the communication process. So here we look at some real-world situations (with a spark of humor) and ways you can handle what comes across as tactless, thoughtless comments with grace.
1. I Don’t Like It
This might be one of the most useless phrases in this history of design. Why don’t you like it?
To learn more about what’s not working for a client, you will have to ask some questions. There are a lot of people out there who operate on the “I’ll know it when I see it” philosophy. That’s just not practical.
Develop a set of questions to ask when you get this response. Ask about the colors, typefaces and images to figure out what isn’t liked. Often something as simple as a font choice can “fix” the entire design.
2. I Don’t Have a Budget
If you start working for free today, your work will never be valued tomorrow. While there is a time and place for pro bono work, someone who is hiring for a design job or project needs to understand the cost – and be able to pay for work.
If a client tries to negotiate a trade or “publicity” for projects, take a moment to educate them on the costs of design. There’s time and software and expertise. And if the client still doesn’t want to pay, walk away from the job.
Read more at WebDesigner.